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Grineo DEX Website - Privacy Policy

This privacy policy was last updated October 21, 2024.

  1. About our Privacy Policy
    1. The privacy of your Personal Information is important to Grineo. We respect your rights to privacy and rights under the Privacy Act and are committed to complying with the requirements of the Privacy Act in the collection and handling of your Personal Information.
    2. This policy explains how we collect, retain, process, share, transfer and handle your Personal Information and describes the kinds of Personal Information we collect, use, and disclose and our purposes for doing so.
    3. When we undertake activities in Australia, or if you are located in Australia, we are regulated by the Privacy Act, the Australian Privacy Principles and other applicable laws and codes in relation to your Personal Information.
    4. We use some defined terms in this policy. You can find the meaning of each defined term at clause 2 of this policy.
    5. Personal Information is information which may be used to reasonably identify you. For example, your name, email address, social media handle, location data, and device information are generally considered to be Personal Information. Personal Information may also include information we collect about your individual preferences. In some cases, wallet address or transaction data may be considered Personal Information. We do not collect Sensitive Information from you.
    6. This policy applies to your Personal Information when you use our Website or the Interface, and interact generally with us but does not apply to Third Party Sites. We are not responsible for the privacy policies or content of Third Party Sites.
    7. For the avoidance of doubt, unless stated otherwise, this policy will govern our collection of your Personal Information irrespective of the forum.
    8. This policy may be updated from time to time and the most up-to-date version will be published on our Website. We encourage you to check our Website periodically to ensure that you are aware of our current policy.
    9. Your continued usage of our Website, Interface, and/or services will be taken to indicate your acceptance of the terms of this privacy policy insofar as it relates to our Website, Interface, and our services.
  2. Definitions used in this policy
      1. Analytics Services means any third-party website analytics provider.
      2. Australian Privacy Principles or APPs means the principles set out in Schedule 1 to the Privacy Act.
      3. Grineo DEX Website is a web-hosted user interface that allows you to access and transact via various blockchain networks and third-party and smart contract-based applications.
      4. IP Address means a number automatically assigned to your computer or device which is required when you are using the internet and which may be able to be used to identify you.
      5. Grineo means Grineo Pty Ltd (ACN 663 984 629).
      6. Overseas means any place or country other than Australia, and includes without limitation the United States and United Kingdom.
      7. Personal Information has the meaning as set out in section 6(1) of the Privacy Act.
      8. Privacy Act means the Privacy Act 1988 (Cth) as amended from time to time.
      9. Privacy Policy means this privacy policy as amended from time to time, available at https://grineo.io/privacy-policy.
      10. Sensitive Information has the meaning as set out in section 6(1) of the Privacy Act.
      11. Transaction has the meaning given to that term in the Grineo DEX Website Terms, available at https://grineo.io/terms-and-conditions.
      12. Third Party Sites means online websites or services that we do not own or control, including websites of our partners.
      13. Website means https://grineo.io and/or any other website as we may operate from time to time.
      14. we, our, us and similar terms means Grineo Pty Ltd ACN 663 984 629 and our related entities.
      15. you, your and similar terms means, as the context requires:
        1. you, when you use our Website and/or Interface; and/or
        2. you, during your dealings with us as a user; and/or
        3. any agent providing your Personal Information to us; and/or
        4. any agent dealing with us on your behalf.
  3. Why we collect Personal Information
    1. When you visit our Website or use the Interface, we may collect Personal Information to enable you to access blockchain networks and applications to improve your user experience. We only collect Personal Information if it is reasonably necessary for us to carry out our functions and activities. If you do not wish to provide us with some or all of the information that we require, you may not be able to use the Website or the Interface.
    2. The purposes for which we collect and hold your Personal Information include:
      1. to deliver the Website or the Interface to you;
      2. to comply with anti-money laundering and counter-terrorism financing and other laws, for example, where we undertake wallet pre-screening or transaction monitoring;
      3. to assess and improve the Website and the Interface, including the performance and functionality of our Website and Interface;
      4. to evaluate our business performance;
      5. to provide and improve technical support;
      6. to conduct research, compare information for accuracy and verification purposes, or compile or analyse statistics relevant to the operations of our business;
      7. to facilitate our internal business operations, including fulfilment of any legal and regulatory requirements and monitoring, and investigating breaches of or enforcement of any legal terms applicable to our services, the Website and the Interface;
      8. to protect our property, the Website, the Interface, or our legal rights including to create backups of our business records;
      9. to manage risk and protect our Website and the Interface from fraud and to detect and prevent fraudulent use of our Website and the Interface; and
      10. to manage our business, including analysing data collected from our Website or Interface concerning visits and activities of users on our Website or Interface including the Analytics Services. This analysis helps us run our Website and Interface more efficiently and improves your experience online.
  4. What Personal Information do we collect?
    1. The kinds of Personal Information we collect will depend on the type of interaction you have with us. Generally, the kinds of Personal Information we collect may include:
      1. information from third-party sources, including public blockchain data such as your nominated public key for a digital asset wallet;
      2. information you may give to us by corresponding with us via email, social media, or otherwise, including your name, email address, social media handle, financial information, and gender;
      3. information from third-party sources such as data providers where permitted by law, including public blockchain data such as your nominated public key for a digital asset wallet;
      4. details of the device you have used to access any part of our Website or Interface, including the carrier/operating system, connection type, IP Address, browser type and language, and referring URLs;
      5. information automatically collected by us when you use our Website or Interface, through the browser on your device or otherwise, including cookie identifiers, domain server, usage data, traffic patterns, referring/exit pages, browser language, and location data;
      6. products or applications you viewed or searched for, page response times, length of visits to certain pages, and page interaction information (such as scrolling, clicks, and mouse-overs), data regarding your feature usage patterns, interactions on our Website or Interface, and interactions with us;
      7. your connections with others whose Personal Information we may collect or hold; and
      8. the details of Transactions that you enter into via the Interface, including transaction hashes, block IDs, amounts transferred or received, smart contract addresses, and counterparty public keys.
  5. With whom do we share Personal Information?
    1. We may disclose Personal Information collected from you:
      1. to our related entities, employees, officers, agents, contractors, other companies that provide services to us or with whom we partner to provide services to you, sponsors, government agencies or other third parties to satisfy the purposes for which the information was collected (as outlined in clause 3.2 of this policy) or for another purpose if that other purpose is closely related to the primary purpose of collection and an individual would reasonably expect us to disclose the information for that secondary purpose;
      2. to third parties and software service providers who assist us to provide the services we provide to you;
      3. to third parties who help us analyse the information we collect so that we can administer, support, improve or develop our business and the services we provide to you, including off-site backups;
      4. to law enforcement or government agencies, in our discretion or if required by a law, or legal process, such as a subpoena, court or other legal process with which we are required to comply;
      5. if disclosure is required to enforce the terms of this policy or to enforce any of our terms and conditions with you;
      6. to our professional advisers such as consultants and auditors so that we can meet any regulatory obligations, and administer, support, improve or develop our business;
      7. to any other person, with your consent (express or implied);
      8. to facilitate the sale of all or a substantial part of our assets or business or to companies with which we propose to merge or who propose to acquire us and their advisers;
      9. to protect the interests of our users, clients, customers and third parties from cyber security risks or incidents and other similar risks; and
      10. to maintain the integrity of our Website and Interface and to protect our rights, interests and property and those of third parties.
    2. In addition to the above recipients, we will disclose your Personal Information if we are required to do so under law or if the disclosure is made in connection with either the normal operation of our business in a way that you might reasonably expect, for example, if such disclosure is incidental to IT services being provided to our business or for the resolution of any dispute that arises between you and us. This disclosure may involve your Personal Information being transmitted Overseas.
    3. In the event of a proposed restructure or sale of our business (or part of our business) or where a company proposes to acquire or merge with us, we may disclose Personal Information to the buyer and their advisors without your consent subject to compliance with the Privacy Act. If we sell the business and the sale is structured as a share sale, you acknowledge that this transaction will not constitute the "transfer" of Personal Information.
    4. We may disclose de-identified, aggregated data with third parties for marketing, advertising, and analytics purposes. We do not sell or trade your Personal Information to third parties.
  6. How we collect and store data and transmit Personal Information
    1. We usually collect and store information including in electronic form provided by you when you communicate with us through the Website, Interface, email, web-based form, social media, or other means.
    2. Where practicable we will collect information from you personally. However, we may also collect your Personal Information through our partners and third parties who supply services to us.
    3. Please note that we use our own and third-party computer servers including our Website or Interface hosts, data backups and payment gateway(s), which may be located Overseas and your Personal Information may be stored and transmitted Overseas as part of the normal operation of our business.
    4. We do not accept responsibility for Personal Information being released to public blockchains or third-party applications through the use of our Website or Interface, whether it be through public smart contracts or metadata matching.
    5. We also collect information from your computer or mobile device automatically when you browse our Website or Interface. This information may include:
      1. the date and time of your visit;
      2. your domain;
      3. locality;
      4. operating system;
      5. the server your computer or mobile is using to access our Website or Interface;
      6. your browser and version number;
      7. search terms you have entered to find our Website or Interface or to access our Website or Interface;
      8. pages and links you have accessed both on our Website and on other websites;
      9. the last website you visited;
      10. the pages of our Website or Interface that you access;
      11. the device you use to access our Website or Interface; and
      12. your IP Address.
    6. While we do not use some of this information to identify you personally, we may record certain information about your use of our Website or Interface such as which pages you visit and the time and date of your visit and that information could potentially be used to identify you.
    7. It may be possible for us to identify you from information collected automatically from your visit(s) to our Website or Interface.
    8. The device you use to access our Website or Interface may collect information about you including your location using longitude and latitude co-ordinates obtained through GPS, Wi-Fi or cell site triangulation. For information about your ability to restrict the collection and use of such information, please use the settings available on your device.
    9. We may use statistical analytics software tools and software known as cookies which transmit data to third-party servers located Overseas. To our knowledge, our analytic providers do not identify individual users or associate your IP Address with any other data held by them.
    10. We will retain your Personal Information for any time period we consider necessary to provide our products and services to you and to comply with our legal obligations. The period may vary depending on the type of Personal Information we hold. If we no longer need your Personal Information for these purposes we will take steps to destroy the information or ensure it is de-identified.
  7. How we protect your Personal Information
    1. We will endeavour to take all reasonable steps to keep secure and protect any Personal Information which we hold about you, including:
      1. securing our physical premises and digital storage media;
      2. using computer safeguards such as Secure Socket Layer (SSL) technology to ensure that your information is encrypted and sent across the Internet securely;
      3. placing password protection and access control over our information technology systems and databases to limit access and protect electronic information from unauthorised interference, access, modification and disclosure; and
      4. taking regular back-ups of our electronic systems.
    2. Notwithstanding that we will take all reasonable steps to keep your Personal Information secure, data transmission over the internet is never guaranteed to be completely secure. We do not and cannot warrant the security of any information you transmit to us or from any online services.
  8. Use of Cookies
    1. When you visit our Website or Interface or the website of any third-party service, we and any third-party service may use cookies and other tracking technology (Cookies) to recognise you and customise your online experience. Cookies are small files that store information on your computer, mobile phone or other device. They enable us to recognise you across different websites, services, devices and/or browsing sessions. Cookies also assist us to customise online content and advertising, save your preferences for future visits to the Website or Interface, measure the effectiveness of our promotions, prevent potential fraud and analyse your and other users’ interactions with the Website or Interface.
    2. If you do not wish to grant us the right to use Cookies to gather information about you while you are using our Website or Interface, then you may set your browser settings to delete, disable or block certain Cookies. The following browsers have publicly available information about how to adjust cookie preferences: Microsoft Edge, Mozilla Firefox, Google Chrome and Apple Safari.
    3. You may be requested to consent to use of Cookies when you access certain parts of our Website or Interface, for example, when you are asked if you want the Website to "remember" certain things about you.
    4. Certain aspects and features of the Website or Interface may only be available through use of Cookies. If you disable Cookies, your use of the Website may be limited or not possible or parts of our Website may not function properly when you use them.
    5. Upon your first visit to our Website or Interface (or the first visit after you delete your Cookies), you may be prompted by a banner to accept our use of Cookies and other tracking technology (Cookies policy). Unless you have adjusted your browser setting so that it will refuse cookies and or decline to accept our Cookies policy, our system will issue Cookies when you access our Website or Interface.
    6. Our Website or Interface may contain web beacons (also called single-pixel gifs) or similar technologies (Web Beacons) which are electronic images that we use:
      1. to help deliver Cookies;
      2. to count users who have visited our Website; and
      3. in our promotional materials, to determine whether and when you open and act on them.
    7. We may also work with third-parties:
      1. to place Web Beacons on their websites or in their promotional materials as part of our business development and data analysis; and
      2. to allow Web Beacons to be placed on our Website or Interface from Analytics Services to help us compile aggregated statistics about the effectiveness of our promotional campaigns or other operations.
    8. The Web Beacons of Analytics Services may enable such providers to place Cookies or other identifiers on your device, through which they may collect information about your online activities across applications, websites or other products.
  9. Minors
    1. To access our services, you must be over the age of eighteen (18). We do not knowingly collect Personal Information from children under the age of eighteen (18) and do not wish to do so.
    2. We reserve the right to request proof of age at any stage so that we can verify that minors under the age of eighteen (18) are not using the Website or Interface. In the event that it comes to our knowledge that a person under the age of eighteen (18) is using the Website or Interface, we will seek to prohibit and block such user from accessing the services and will take appropriate measures to prevent that user from making use of our services.
  10. How we use Personal Information for communicating with you
    1. We may communicate with you by email, social media, or via the Website or Interface, to inform you about products and services that may be of interest to you.
    2. We will ensure that any communication (including emails) we send as direct marketing complies with the SPAM Act 2003 (Cth) and contains an "unsubscribe" option so that you can remove yourself from any further marketing communications. You may also opt-out of receiving marketing materials from us by adjusting your preferences on our Website or Interface.
    3. We may also send communications that are required or necessary to send to users of our Website or Interface that contain information about important changes or developments to or the operation of the Website and Interface or as well as other communications you request from us. You may not opt out of receiving these communications but you may be able to adjust the media and format through which you receive these notices.
  11. Not identifying yourself
    1. Generally speaking, you can choose to interact with the Website and the Interface on an anonymous basis or using a pseudonym.
    2. However, we may restrict your access to the Website or the Interface in some circumstances unless you provide Personal Information to us to satisfy our regulatory obligations.
  12. How to access or correct your Personal Information or make an enquiry or complaint
    1. You can contact us in writing, if you have any queries in relation to this policy, wish to access or correct the Personal Information we hold about you, or make a complaint, at:
      Email: privacy@grineo.io
      Mail: Privacy Officer
      Grineo Pty Ltd
      Level 14, 5 Martin Place, Sydney NSW 2000
    2. We aim to acknowledge receipt of all privacy complaints from you within 5 working days and resolve all complaints within 30 business days. Where we cannot resolve a complaint within that period, we will notify you of the reason for the delay as well as advising the time by which we expect to resolve the complaint.
    3. If, for any reason you do not wish to complain to us initially or if you are unsatisfied with our response to your complaint, you are free to file a complaint with the competent data protection authority. In Australia, you may file a complaint with the Office of the Australian Information Commissioner.
    4. In order to disclose information to you in response to a request for access we may require you to provide us with certain information to verify your identity. There are exceptions under the Privacy Act which may affect your right to access your Personal Information – these exceptions include where (amongst other things):
      1. access would pose a serious threat to the life, health or safety of any individual;
      2. access would have an unreasonable impact on the privacy of others;
      3. the request for access is frivolous or vexatious;
      4. the information relates to existing or anticipated legal proceedings between you and us and the information would not otherwise be accessible by the process of discovery;
      5. giving access would reveal our intentions in relation to negotiations with you;
      6. giving access would be unlawful;
      7. denying access is required or authorised by or under an Australia law or a court/tribunal;
      8. the information relates to a commercially sensitive decision making process; or
      9. giving access would prejudice enforcement related action.
    5. We may (depending on the request) charge you an administration fee to access the Personal Information. We will inform you of any fees payable in respect of accessing your Personal Information prior to actioning your request. All requests for Personal Information will be handled in a reasonable period of time (within 30 calendar days after the request is made).
    6. If you wish to have your Personal Information deleted, please contact us using the details above and we will take reasonable steps to delete the information (unless we are obliged to keep it for legal or auditing purposes). To the extent that any Personal Information is stored on a blockchain it may be impracticable, unfeasible or impossible to delete.
    7. In the event that you believe that there has been a breach of the Privacy Act, we invite you to contact us as soon as possible.
    8. If you are not satisfied with our handling of a complaint or the outcome of a complaint you may make an application to:
      1. the Office of the Australian Information Commissioner by visiting www.oaic.gov.au and completing an online enquiry; or writing to GPO Box 5288 Sydney NSW 2001; or
      2. the Privacy Commissioner in your State or Territory.
  13. Notifiable Data Breach
    1. We are bound by the Privacy Act and are committed to complying with the Notifiable Data Breaches Scheme (NDB) established by the Privacy Amendment (Notifiable Data Breaches) Act 2017.
    2. The NDB requires that where a data breach is likely to result in serious harm to any individuals to whom the information relates, we are required to notify those individuals and the Office of the Australian Information Commissioner.
    3. The NDB provides greater protection to the Personal Information of consumers, greater transparency in the way organisations like us respond to data breaches and give you the opportunity to minimise the damage caused by any unauthorised use of your Personal Information.
  14. Changes to this Privacy Policy
    1. We may amend this privacy policy from time to time at our sole discretion, particularly where we need to take into account and cater for any:
      1. business developments; or
      2. legal or regulatory developments.
    2. If we make changes, we will notify you by revising the date at the top of the Privacy Policy and, where we make material changes to this policy, provide you with additional notice (such as adding a statement to the Website or Interface homepage or sending you a notification). If you do not agree to the terms of this Privacy Policy, or any material changes, you should cease using our services. We recommend you review the Privacy Policy whenever you access the services or otherwise interact with us to stay informed about our information practices and the ways you can help us to protect your privacy.
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